Support / Help

Here you will find help and support for your Tek'it Audio product. If you cannot find your answer here, please use our contact form or email us at contact@tekit-audio.com.

Recent Questions

  • The plugin opens fine, but produces no sound or the track becomes silent?

    Try to run your DAW as administrator. On Windows 7 and Vista, right click on your DAW icon and click on "Run as administrator".

  • How are your products delivered?

    Our products are only available as digital download. When you purchase an Tek'it Audio product, a customer account is created (only for your first purchase) and you get a download links.

  • I have a great plugin idea, or can you add a feature to Plugin X?

    At Tek'it Audio we love to hear your requests for new plug-ins or feature enhancements for our current plug-ins. Actually some of our best features and plug-ins come from our users, so if you have any suggestions, please do not hesitate to contact us.

  • What are the demo limitations?

    The demo versions are fully functional but are restricted by occasional silence and a splash screen. Also you are not allowed to use it in production you distribute freely and/or sell.

  • How do I know the version of the plug-in I am using?

    In most of our plugins, simply click on the icon "Information" to bring up an information screen where you will find its version number.

  • Can I install your plugins on more than one computer?

    Yes, you don't need multiple licenses to install our plug-ins on more than one computer as long as they are all yours and that your are the only users of the plug-in on this system .

  • Do your plug-ins work on 64-bit Windows XP, Vista, and/or 7?

    Yes, all our products are fully compatible with 32 and 64 bit versions of Windows XP, Vista, and 7. Actually we distribute only 32 bit versions of our plug-ins, but all 64 bit host can load them through the use of a bit bridge.

  • I want to share tracks with other users but I don't have a SoundClound account?

    You don't need to log in on SoundCloud for uploads to our dropbox (http://soundcloud.com/tekit-audio/dropbox/) but you'll need to confirm your email. Or if you prefer contact us at contact@tekit-audio.com to find another solution.

  • How quickly do you process orders?

    Even though our products are delivered electronically, there is some manual processing involved. Generally, you should receive all the necessary informations within 24 hours, however the delay could be longer due to weekends and time differences.

  • Why you don't distribute your plug-in in a Zip file in place of the installer?

    Our plug-in use external files like fonts and other additional files, to easing the installation process for our customers we have choose to use an installer. With you can install our plug-ins without worrying if you have all the files on the right places. Our un-installer keep your system clean, all the files are deleted and there are no entry left in our Windows registry.

  • The integrated MIDI learn don't work in my host software?

    Some hosts (like FL Studio) filters MIDI CC messages coming from MIDI controller, integrated MIDI learn can't work properly in such hosts.

  • Can I transfer my license?

    License can be permanently transferred, but you need to contact us via e-mail to require our authorization and process the transfer. A license can be transfered only one time.