Here you will find help and support for your Tek'it Audio product. If you cannot find your answer here, please use our contact form or email us at contact@tekit-audio.com.
Transactions are handled through PayPal for credit card or bank transfer payment. You don't need a PayPal account to buy the softwares. This is a service used by over 150 million Internet users, and it is one of the best ways to place orders on e-commerce websites.
To retrieve a new password for your user account, click on "I've lost my password" on the login page then enter your registered email address and click on "Send me the password reset link".
We don't take donations for our free products. If you really like our freebie and would like to show your appreciation, consider purchasing one of our commercial products.
Try to run your DAW as administrator. On Windows 7 and Vista, right click on your DAW icon and click on "Run as administrator".
Our products are only available as digital download. When you purchase an Tek'it Audio product, a customer account is created (only for your first purchase) and you get a download links.
At Tek'it Audio we love to hear your requests for new plug-ins or feature enhancements for our current plug-ins. Actually some of our best features and plug-ins come from our users, so if you have any suggestions, please do not hesitate to contact us.
The demo versions are fully functional but are restricted by occasional silence and a splash screen. Also you are not allowed to use it in production you distribute freely and/or sell.
In most of our plug-ins, simply click on the icon "Information" to bring up an information screen where you will find the version number.
Yes, you don't need multiple licenses to install our plug-ins on more than one computer as long as they are all yours and that your are the only user of the plug-in on this system .
Yes, all our products are fully compatible with 32 and 64 bit versions of Windows XP, Vista, and 7. Actually we distribute only 32 bit versions of our plug-ins, but all 64 bit host can load them through the use of a bit bridge.
You don't need to log in on SoundCloud for uploads to our dropbox (http://soundcloud.com/tekit-audio/dropbox/) but you'll need to confirm your email. Or if you prefer contact us at contact@tekit-audio.com to find another solution.
Even though our products are delivered electronically, there is some manual processing involved. Generally, you should receive all the necessary informations within 24 hours, however the delay could be longer due to weekends and time differences.
Our plug-in use external files like fonts and other additional files, to easing the installation process for our customers we have choose to use an installer. With you can install our plug-ins without worrying if you have all the files on the right places. Our un-installer keep your system clean, all the files are deleted and there are no entry left in your Windows registry.
Some hosts (like FL Studio) filters MIDI CC messages coming from MIDI controller, integrated MIDI learn can't work properly in such hosts.
License can be permanently transferred, but you need to contact us via e-mail to require our authorization and process the transfer. A license can be transfered only one time.
"Tek'it Audio offers a range of affordable, great sounding and fun to play music creation software & VST plug-ins"
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